Hello,
We are trying to understand the requirements for surfacing an action button on an Apple Maps place card for a POI.
We created an Advanced App Clip Experience, associated it with a specific Maps location, and the location is marked as Matched. The experience status is green and marked Received.
However, the main issue is that no action button appears on the Apple Maps place card for that POI. We do not see any button such as Order, Support, Reserve, Call, or any custom App Clip entry point.
At this point, the issue is not only whether the App Clip launches correctly. The issue is that there is no visible Maps button for the user to tap in the first place.
Could you please clarify:
Does Matched + Received mean the App Clip is eligible to appear on the Maps place card, or does it only mean the association was accepted?
What exact conditions must be met for an action button to appear on a POI in Apple Maps?
Is button visibility controlled by the Advanced App Clip Experience configuration, the POI category, Apple Maps ranking/eligibility logic, Apple Business Connect, or a separate Maps partner integration?
Are action buttons such as Order, Support, or Reserve available to standard Advanced App Clip Experiences, or only to approved Maps/Business Connect partners?
If a business has authorized us to provide this experience for their listing, what is the correct process to make the action button visible on that POI?
Is there any way to confirm whether a specific matched POI is eligible or ineligible for Maps place-card button surfacing?
We want to understand the exact path from:
Advanced App Clip Experience created → POI matched → status received → action button visible on Apple Maps place card.
Right now we are stuck between “Received” in App Store Connect and no visible button in Maps, and the documentation does not clearly explain what gating step is missing.
Related issue:
FB23044674 (App Clip does not show up on Maps)