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Way to get support for physical damage with Vision Pro if you are in beta version of the software.
For a few weeks now, I've been seeing a halo on the top of the left lens. The lens is perfectly clean and unscratched, so I think it's internal condensation. It looks like an oily fingerprint on the internal part of the lens. Two days ago, I made an appointment with an Apple Genius, and I went today. They aren't allowed to perform a physically test on the device; the only thing they could do was run diagnostic software to send it in for service. I'm on the VisionOS 26 dev beta: the diagnostic tool doesn't work with the beta. Furthermore, my ticket was flagged as 'resolved' even though it isn't, so I have no way to receive an additional solution. Result? After an hour, I still haven't solved anything, after spending £3,500 on the device and £500 on Apple Care Plus. What should I do?
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Jul ’25