Same issue Apple ignore me had appointment booked in U.K. for Christmas Eve they cancelled it now have one for Sunday if that’s cancelled I could go months with no MacBook. They refuse to even reply to me on Twitter please if you’re in the U.K. report this to which just google which faulty product report and it’ll come up more that do the more likely Apple will take responsibility they said I can mail it in but want to put a hold on my card of hundreds of pounds. Why should I when their update broke my laptop disgusting never had an issue with Apple before but I won’t be buying from them again after this. Blatantly breaking folks laptops/computers and not accepting responsibility. Were sales slow this year Apple?! So thought I know we’ll break peoples laptops so they pay over and above for a fix or buy a new one and roll in some money.... jokers I will seek legal advice you jokers

I have become so angry about this and being charged £200 that I’ve enlisted legal advice from Irwin Mitchell and now on 3 weeks without w laptop it was supposed to be with me on the 28th they shipped it out of the country for repair and now it’s stuck in Germany. This is very clearly an issue caused by bigsur update and yet they immorally charge us for the fixing of the problem. They’ve charged me £200 but haven’t bothered to tell me what they’ve even done with my laptop or whether it’s even fixed. £200 to fix a laptop that ran perfectly like the day I got it and then minutes after restarting following bigsur update it’s broken - it’s not rocket science to work out what went wrong. to charge people to fix a laptop that broke as a direct result of your incompetent software update is wrong and I’m pretty sure Apple has the legal obligation to rectify this. anyway I suggest to speak to a solicitor for advice before paying to the repair.