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Matter device shows “Uncertified Accessory” in Apple Home despite CSA certification and DCL listing (OEM/ODM, Portfolio Family CD)
Hello Apple Home/Matter team, our Matter product is CSA-certified, has a valid CD, and is listed in Compliance DCL. In testing with HomePod mini as border router, commissioning proceeds but Apple Home still shows “Uncertified Accessory.” We are an OEM/ODM manufacturer: product vendor_id/product_id belong to the brand owner, while dac_origin_vendor_id/dac_origin_product_id belong to us(manufacturer). The device also uses the brand owner’s product VID/PID at runtime. Our certification is Portfolio Family, so CD product_id is an array covering 6 SKUs. Is this model expected to pass Apple Home certification checks, and what are the most common causes of this warning? Emma
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20h
Matter device shows “Uncertified Accessory” in Apple Home despite CSA certification and DCL listing (OEM/ODM, Portfolio Family CD)
Hello Apple Home/Matter team, our Matter product is CSA-certified, has a valid CD, and is listed in Compliance DCL. In testing with HomePod mini as border router, commissioning proceeds but Apple Home still shows “Uncertified Accessory.” We are an OEM/ODM manufacturer: product vendor_id/product_id belong to the brand owner, while dac_origin_vendor_id/dac_origin_product_id belong to us(manufacturer). The device also uses the brand owner’s product VID/PID at runtime. Our certification is Portfolio Family, so CD product_id is an array covering 6 SKUs. Is this model expected to pass Apple Home certification checks, and what are the most common causes of this warning? Emma
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