Then, whats the point of asking developers to hit consumption request API, when Apple is simply not honouring our preferences (DECLINE refund) 7-IAP refunds in 3-days, is this a norm on Apple platforms? On what basis is Apple issuing refund, any rationale/premise for it We are a calling application, not virtual game coin app User calls, they receive recordings and transcriptions This is pure SCAM and financial loss In summary, Apple is simply going against our App's T&C

I respect your advice, but this is a US based customer creating fraud/scam. We are only available in a few countries including US/CA.

Problem is, customer has been using app for about 4-months now. They made about ~20-25 consumable purchases and exhausted all their calling balance. Now all of a sudden, customer has started asking for refund from Apple. They started with 5-refund in a single day. Apple approved them all. Then next day, they again asked for another refund, Apple approved again. Today they have again asked for refund, which I fear Apple will again approve.

We have also tried to reach the customer over email to understand any underlying issue, but they haven't responded. With no other option left, we have at-least blocked the user account for now to prevent further damage.

As developer, we are already giving 30% share to Apple on store fees Imagine this for our calling application where we ourselves procure service using external providers i.e. it costs us Now, Apple decides to refund w/o App Developer consent or considering App's T&C This SCAM/FRAUD is clearly Apple assisted @endecotp Do you expect a startup to survive after 100+ such scams via Apple platform and wait until then to identify some sort of pattern 🤦‍♂️

and jFYI, till date, Apple has not responded to our emails either. Looks like no one gives a damn about such scams here on Apple platform.