Our app's terms and conditions, which are clearly stated at jaxl.com/privacy/#terms-and-condition, explicitly specify: "You may discontinue service at any time by deleting the Application but you will not be entitled to any refund for any purchases you have made in the Application." The user in question has never reached out to us regarding any issues or problems with the application. They voluntarily made several purchases within the app and continued to use the service extensively, making more calls after each purchase. Once their credits were exhausted, they repeated the purchase process and continued making calls. This behavior suggests a clear pattern of a refund scam. We have comprehensive server-side logs available to prove that the user fully consumed the purchased items and continued to make further purchases without any complaints. Given these circumstances, we request Apple to: Reverse the unwarranted refunds. Charge back the fraudulent user. Clarify who bears the loss in such cases of fraud—Apple or the developer. Our app has fully provided all the services the user was entitled to. The financial impact of these refunds is significant, and we rely on the fair enforcement of our terms to maintain the integrity of our app's economy. We urge you to review the attached evidence and address this issue promptly.

UPDATE: Further refund requests received: Today again this user has requested another IAP consumable refund This user is using our app for ~4-months now And now they are requesting refund for their past purchases Which Apple is approving inspite of us sending out consumption request (received 202 from Apple API). This is their 7th IAP consumable refund request in past "3-days". How can Apple allow this to happen. I fear Apple will again just approve REFUND after 12-hours, with us unable to do a zilch about this fraud. HOW CAN WE GET THIS MATTER ESCALATED ON PRIORITY?????

UPDATE: Further refund requests received: Today again this user has requested another IAP consumable refund This user is using our app for ~4-months now And now they are requesting refund for their past purchases Which Apple is approving inspite of us sending out consumption request (received 202 from Apple API). This is their 7th IAP consumable refund request in past "3-days". How can Apple allow this to happen. HOW CAN WE GET THIS MATTER ESCALATED ON PRIORITY?????