Hi,
If you have the entitlement and the SWCollaborationMetadata, Messages should show the right thing, so there must be something going wrong elsewhere. Could I ask you to file a report on Feedback Assistant (https://feedbackassistant.apple.com) with a sysdiagnose attached, and then provide the ID number here? You may also want to install a Logging Profile first to make your sysdiagnose more actionable (https://developer.apple.com/bug-reporting/profiles-and-logs/) - the Messages profile will likely be useful here.
Topic:
App & System Services
SubTopic:
General
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