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StoreKit does not return any subscriptions on any device (approved IAPs, production app)
Hello, I’m reaching out after several days of investigation, as I’ve exhausted all standard troubleshooting steps and would truly appreciate guidance from Apple engineers or experienced developers. I am experiencing a persistent issue where StoreKit does not return any subscription products on any device, despite all subscriptions being fully approved and correctly configured in App Store Connect. What is happening • Auto-renewable subscriptions exist and are approved in App Store Connect • The app is installed from the production App Store (not TestFlight, not sandbox) • initConnection / StoreKit initialization succeeds • Requests for products/subscriptions return an empty result (no errors, no IDs) • In the UI, prices are shown as “Unavailable” • This behavior is 100% reproducible on every device, every Apple ID, every network Important detail This issue is not device-specific, account-specific, or environment-specific: • Tested on multiple iPhones • Tested with different Apple IDs • Tested on different networks • Same result every time — no subscriptions returned Why I believe this is not a code issue The exact same symptoms previously occurred on Google Play, where the root cause turned out to be a store-side configuration flag blocking billing visibility, not an application bug. Because: • StoreKit initializes correctly • No runtime errors occur • The issue is global across devices and users …I strongly suspect there may be an App Store Connect / StoreKit configuration, availability, storefront, agreement, or propagation-related factor that is preventing StoreKit from returning the products at runtime. Is there any known App Store Connect or StoreKit condition where: • subscriptions are approved and visible in App Store Connect • but StoreKit returns an empty result set in production? If so, I would be extremely grateful for guidance on where exactly to verify or correct this. Thank you very much for your time and support — any insight would be hugely appreciated. Kind regards, Mateusz
Topic: UI Frameworks SubTopic: General
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Jan ’26