I had a crazy experience with my membership last year and had to got through a special set of procedures before I actually obtained membership . I recommend contacting the IT department and Im sure he will have it resolved, mine was a verification concern and the the fraud dept. had to handle something on their end, took 3-4 days to resolve and was only to contact me and I was only able to respond to them. hope this helps.
I had a crazy experience with my membership last year and had to got through a special set of procedures before I actually obtained membership . I recommend contacting the IT department and Im sure he will have it resolved, mine was a verification concern and the the fraud dept. had to handle something on their end, took 3-4 days to resolve and was only to contact me and I was only able to respond to them. hope this helps.