Hello,
I’m experiencing an issue with Siri on iOS where it prioritizes a contact from the wrong account, even though I’ve set a default account for Contacts.
Details of the issue:
I have two contact groups:
Exchange (Outlook) — my default account.
iCloud.
There’s a contact, "Alena Jorse," which exists in both groups:
In the Exchange group, the name is saved as Alena Jorse.
In the iCloud group, it is saved as Alena Jorse with double-strike formatting (e.g., "Alena Jorse**").
Both contacts have the same phone number.
When I ask Siri to call "Alena Jorse," it selects the iCloud contact ("Alena Jorse**") instead of the Exchange contact, despite Exchange being set as the default Contacts account in my iOS settings.
Expected Behavior:
Siri should prioritize the contact from the default account (Exchange) and ignore other accounts unless specified.
Steps to Reproduce:
Have duplicate contacts in two groups (Exchange and iCloud) with the same phone number.
Set Exchange as the default Contacts account.
Ask Siri to call the contact.
Troubleshooting Steps Taken:
Ensured the default account is set to Exchange.
Verified both contacts have the same phone number.
Tested by disabling iCloud temporarily, which resolves the issue (but is not a viable long-term solution).
Request:
Could you please advise if this is intended behavior or a bug? If it’s a configuration issue, how can I ensure Siri prioritizes the default account for contacts? If it’s a bug, could this be investigated further?
Thank you for your assistance.
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