I've had the same issue with the latest update with mine my my children's phones and Apple's solutions doesn't work. This is the last straw with Apple products and their customer service, I'm moving to Samsung since they don't have these money grabbing issues. Enough is Enough its fortuitous for it to happen now before upgrading both our phones.

Apple have run out of ideas so they are forcing people to upgrade. I'm waiting to see if iOS 14.2 fixes it in the next few days or I'm switching. From being the best tech company to being the biggest scammers out there. Very disappointing!