So I tried all the suggestions and 3 hours later I gave up and went to bed. The last thing suggested was change the internet over to 2.4 hertz and after leaving it be today I tried it again and lo and behold it started the update so we’ll see if it completes or not. I honestly can pin point the solution but there was a lot of resetting of both devices. My guess is the internet hertz was the fix so maybe try that