Subject: Call Directory Extension Enable Failure for Individual User
Dear Apple Developer Support,
We are experiencing an issue with our Call Directory Extension where one specific user cannot enable it, while thousands of other users on the same iOS version can enable it successfully.
Issue Details:
App: 美信 (Midea Connect)
Problem: Extension fails to enable with error: "请求'美信'的数据时失败" (Failed to request data from app)
Affected: 1 user out of thousands
iOS Version: 26.0.1
What Works:
All other users can enable the extension normally
Same iOS version, no issues
App Group and Extension identifier are correctly configured
User Has Tried:
Reinstall app - No effect
Toggle extension off/on - Still fails
Restart device - No improvement
Selecting any option will automatically load the page
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10:17:34.335397+0900 Process SpringBoard Bootstrapping failed for <FBApplicationProcess: 0x4d8eca700; app<com.a.b.c>:> with error: <NSError: 0x300a3d1d0; domain: RBSRequestErrorDomain; code: 5; "Launch failed."> {
NSUnderlyingError = <NSError: 0x300a54090; domain: NSPOSIXErrorDomain; code: 85> {
NSLocalizedDescription = Launchd job spawn failed;
};
}
Topic:
Business & Education
SubTopic:
General