That’s seriously disappointing! Like you, I too have been a very loyal Apple acolyte but you are really on to something when you talk about patchy Customer Service orientation in our Geography by Apple Support. I have 2 other cases with Apple Support and none of them seen a satisfactory closure in last 2 weeks. It seems that CS is not considered very important work anymore at Apple. I am hoping against hopes that someone will come through for me. Will keep you posted on this.

You were right Aaron, I spent better part of my day locking horns with series of Apple Support folks who seemed completely out of depth. Sure, they are extremely polite and use a lot of reassuring language but all those niceties are completely lost when they exhibit zero competence in resolving issues. Hey I could be great friends with them for their cordial demeanor and nice choice of words if I was looking for making friends but when I am talking to them for solutions then I need solutions. Eventually I am asked to go to the Authorized Service Center which is yet another fountainhead of incompetence whose prime objective seems to be to fleece the customers rather than extending any genuine help in resolving issues. I have had a misfortune of 3 separate cases with Apple Support & Authorized Service Center which have gone on for more than 2 weeks but with unsatisfactory results. I hope someone from Apple looks at these experiences and tries to intervene. I always had the impression that Apple was big on Customer Centricity but these shoddy experiences are a testimony to how rank bad Apple Support is especially in this Geography. I am ready to write a white paper on this subject now!

Rest In Peace iPhone X. Full marks to absolute incompetence of Apple Support ecosystem in India which includes the Authorized Service Centers who also happen to sell Apple Products. Apple Support in India and probably in this entire geography is so bad that if someone in the Corporate is actually paying attention should fire everyone and completely rejig Apple Support with lot more customer focused personnel who are technically qualified capable of solving customer issues and actually take responsibility and are not just smooth talkers. Last 2 weeks of dealing with Apple Support is nothing short of a nightmare and a torturous experience and I stand defeated by their absolute apathy. I hope someone within Apple looks at these forums and is brave enough to take it Senior level execs in the Company. I have always had a great admiration for Apple as a company but what’s happening in this geography is absolutely despicable.