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Passkey authentication issues on iPhone when launching login pages via Home Screen shortcuts
Summary: We are facing a serious issue on iPhone where multiple passkey authentication problems occur when accessing passkey-enabled login pages via shortcuts placed on the iPhone Home Screen. These issues may also occur when opening the same pages directly in a standard browser window. However, launching the login pages from a Home Screen shortcut appears to increase the likelihood of encountering these issues. Affected Services (examples, not exhaustive): Amazon GitHub Adobe Observed Issues: Issue 1: A passkey authentication dialog/popup shows two times without any user operation: What happens due to this issue: Login does not complete after the first passkey authentication. A second passkey authentication UI automatically appears. Completing or canceling the second authentication allows the login to proceed. Issue 2: Login remains stuck until the user manually invokes passkey again What happens due to this issue: The login page does not advance after the first authentication. The user must tap the ID/username field again to manually trigger the passkey UI. Completing the second authentication enables login. Issue 3: Automatic second authentication occurs, but login still fails What happens due to this issue: A second automatic authentication UI appears. Login still does not complete. Tapping the ID field no longer opens the passkey UI; instead, the password auto-fill panel appears. Passkey login becomes impossible. Observed reproduction steps (not guaranteed but most consistently observed): On iPhone, navigate to a passkey-enabled login page (e.g., Amazon, GitHub, Adobe) using a browser. Create a shortcut from the browser's share menu and place it on the Home Screen. Launch the login page from the Home Screen shortcut. Tap the ID/username field to invoke the passkey prompt. Complete passkey authentication. → One of the issues described above occurs. Environment: Device: iPhone SE OS: iOS 18.6.2
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