i have received feedback from apple but they said they are still processing . I have waited from 5 months and they are still processing. I dont understand why it is so long, unbelievable

i received feedback from apple but they said they are still processing. i have waited 4 months and i dont understand why it is so long, unbelievable .

My app is available on the App Store, but after four months it still can’t use Live Caller because Apple’s Relay Service hasn’t been approved for me. I don’t know why—Apple hasn’t said anything.