The user is not able to upload the diagnostic report for some reasons. Is there any way for me to work around this problem? How can I fix this value to one instead of having two values switching randomly? This situation is seriously affecting the user experience. At present, this client has reported this issue to us many times, but I still cannot get access to the user's mobile phone to troubleshoot it. I upload this value to the server as part of the registration data, and verify this value locally during authentication. From the user's registration database records, it can be seen that there are only two values for this user, and they keep switching constantly. Sometimes the switch happens once a month, and sometimes once a week. Could this possibly be caused by an API bug?