Hi, I have an issue about removing web clips from shared ipad. I have an shared ipad that registered with Apple School Manager account. Firstly I am sending a web clip installation command described in the following link WebClip. Web clip payload identifier is : “com.web_clip.webClipTest”. The web clip is successfully uploading to the shared ipad. When I want to remove web clip from shared ipad device, I am sendig remove profile command. After the remove profile command I get an error like "The profile “com.web_clip.webClipTest” is not installed." Web clip is already installed on the shared ipad and cannot be removed. By the way this result is not deterministic. Sometimes I am sending remove command for removing the same web clip from the same device, web clip is removed successfully but that happens rarely. Anyone can help me about that? Thanks.

I have an issue about install media command.  Before encountering the problem, the steps are as follows; Firstly, I create users with using following api: https://developer.apple.com/documentation/devicemanagement/create_users Secondly, I get vpp book licenses from Apple Business account and I can see purchased books in vpp asset with using this api: https://developer.apple.com/documentation/devicemanagement/get_assets After purchased book and created user, I associate book license to created user with following api: https://developer.apple.com/documentation/devicemanagement/manage_licenses I associate license with client user id instead of device serial number. I can see that the license is assigned to the user with using https://developer.apple.com/documentation/devicemanagement/get_licenses By the way, after the assignment process, I can see that the total number of licenses has decreased in the Apple Bussines account. After all this process I send device command. The plist while sending install media command to the device is as follows; <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN""http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>RequestType</key> <string>InstallMedia</string> <key>MediaType</key> <string>Book</string> <key>iTunesStoreID</key><integer>510322135</integer> </dict> <key>CommandUUID</key><string>625eb3346db5ec00287593a7</string> </dict> </plist> Finally, Install Media command getting error with "A VPP purchase record for the item could not be found." How can I fix this issue? Can anyone help me about that? Thanks.

I have an issue about install media command. I got a book license from the Apple business account and assign this license to the user. The request plist I created while sending to the device as install media command is as follows; <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN""http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>RequestType</key> <string>InstallMedia</string> <key>MediaType</key> <string>Book</string> <key>iTunesStoreID</key><integer>510322135</integer> </dict> <key>CommandUUID</key><string>625eb3346db5ec00287593a7</string> </dict> </plist> Install Media command getting error with "A VPP purchase record for the item could not be found." How can I fix this issue? Can anyone help me about that? Thanks.