If it helps anyone my case number for this issue is 102213394298 this was the last update i received on 4/27/24: Case Number: 102213394298 I reached out and its currently still being investigated at this time. They recommended that you archive your photo and videos for an offline copy to reference. https://support.apple.com/en-us/HT204055#photos. I have attached link in case you would like to. I apologize for how long this has and is taken. But I do tank you for understanding and your patience so far

Same problem here. Have had a case open for months with apple. Now my phone is out of storsge because photos have not backed up since December.