Support sent the following message a few days ago after eating 3 months and I was wondering if anyone had heard anything similar: ”I have received update from our operations team advising that they have forwarded this request to the appropriate team for handling and further review. Also, that due to the access given when this entitlement is granted, it goes through a longer review process. Therefore, we are unable to guarantee any sort of SLA or response as these are handled by another team.”

@ds2606 have you heard back any news from Apple. Im with you, this is an incredibly frustrating process that we are having to wait. I’m curious to see if you’ve learned more. Seems to me like there are sub-teams within the operations team at Apple that handle this and I hope they can see how many people have brought this up as an issue. We’ve nearly waited 3.5 months now and are users want our app.

We were denied family controls for no reason. We are a small startup with many users excited to test our product and have waited nearly 4 months for this entire process. This is extremely disappointing and could end our venture. Can someone please provide us with more information? We need this entitlement to survive. Thank you