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Mic Button in Microsoft Web Chat Control Unresponsive in WKWebView After App Returns from Background (iOS)
We are integrating the Microsoft Web Chat Control inside a WKWebView in our iOS application. The microphone button (used for speech input) works as expected when the app is active. However, we are facing an issue when the app is sent to the background and then brought back to the foreground. Issue Details: When the app returns from background to foreground: 🔹 The mic button becomes unresponsive (taps are not recognized). 🔹 No permission prompt or speech functionality is triggered. 🔹 Other elements of the Web Chat control continue to work fine. This issue seems isolated to iOS and WKWebView usage. We have verified that microphone permissions are granted and there are no system-level blocks. Environment: Platform: iOS Web Container: WKWebView Microsoft Web Chat Version: Devanshu Kinariwala add version here iOS Version: iOS 18.3.1 Devices: iPhone 13, iPhone 14 Pro error in browser console [Error] A MediaStreamTrack ended due to a capture failure (x3) [Error] WebSocket connection to 'wss://directline.botframework.com/v3/directline/conversations/JQ1k0phVogeJ30ZQddBvAQ-in/stream?watermark=-&t=eyJhbGciOiJSUzI1NiIsImtpZCI6ImlmOEs0aFg4R1hXVnZkS3pwdFRFWFJveURTUSIsIng1dCI6ImlmOEs0aFg4R1hXVnZkS3pwdFRFWFJveURTUSIsInR5cCI6IkpXVCJ9.eyJib3QiOiJhaWFhcy1xYS1jb252YWktYm90Iiwic2l0ZSI6InRWcW14cDBQZU9vIiwiY29udiI6IkpRMWswcGhWb2dlSjMwWlFkZEJ2QVEtaW4iLCJuYmYiOjE3NDI5NzE1MTgsImV4cCI6MTc0Mjk3MTU3OCwiaXNzIjoiaHR0cHM6Ly9kaXJlY3RsaW5lLmJvdGZyYW1ld29yay5jb20vIiwiYXVkIjoiaHR0cHM6Ly9kaXJlY3RsaW5lLmJvdGZyYW1ld29yay5jb20vIn0.Mx3MMVP3t9Ex36UW-YARskZLny0iORxc6-B0ewvNp0S-ivUjvOS43kZc0J5HoOgYRkoGaKemo00_JSkzryAbKKoSwqMjahf0VotqTZsJjoIgtyNJFfAYyGVriBHMV_6FfH_YEezDMD5puY6R89eM-atQOw-CfoClwrxn8jgVL5Kn19WdDZvmQwFIArklA7as8bboKcWv4PveEKptM9xCokttaGzv-S5pdbNETMoJzIhLcJDHmEVJ6oJ0TFs5XS7RGMSQlM_gs95TySzVjVL7XV6qEOt_A10lRzmx0PxPIUw_nqllEIbWFy5H7AfsxbKRtM1nLe4lRm1KS7_xw9dSlw' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=A93B097C62F14C55B30A851798609F73' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=E99DF3A6CE734E0294A5FB5296D725CC' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=8B3370005E7A4946BEA174E804F64FF7' failed: The operation couldn’t be completed. Software caused connection abort Swift: // Method to check microphone permission func checkMicrophonePermission(completion: @escaping (Bool) -> Void) { let authorizationStatus = AVCaptureDevice.authorizationStatus(for: .audio) switch authorizationStatus { case .authorized: // Permission granted completion(true) case .notDetermined: // Request permission AVCaptureDevice.requestAccess(for: .audio) { granted in DispatchQueue.main.async { completion(granted) } } case .denied, .restricted: // Permission denied or restricted completion(false) @unknown default: // Handle future cases completion(false) } }
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124
May ’25
Mic Button in Microsoft Web Chat Control Unresponsive in WKWebView After App Returns from Background (iOS)
We are integrating the Microsoft Web Chat Control inside a WKWebView in our iOS application. The microphone button (used for speech input) works as expected when the app is active. However, we are facing an issue when the app is sent to the background and then brought back to the foreground. Issue Details: When the app returns from background to foreground: 🔹 The mic button becomes unresponsive (taps are not recognized). 🔹 No permission prompt or speech functionality is triggered. 🔹 Other elements of the Web Chat control continue to work fine. This issue seems isolated to iOS and WKWebView usage. We have verified that microphone permissions are granted and there are no system-level blocks. Environment: Platform: iOS Web Container: WKWebView Microsoft Web Chat Version: Devanshu Kinariwala add version here iOS Version: iOS 18.3.1 Devices: iPhone 13, iPhone 14 Pro error in browser console [Error] A MediaStreamTrack ended due to a capture failure (x3) [Error] WebSocket connection to 'wss://directline.botframework.com/v3/directline/conversations/JQ1k0phVogeJ30ZQddBvAQ-in/stream?watermark=-&t=eyJhbGciOiJSUzI1NiIsImtpZCI6ImlmOEs0aFg4R1hXVnZkS3pwdFRFWFJveURTUSIsIng1dCI6ImlmOEs0aFg4R1hXVnZkS3pwdFRFWFJveURTUSIsInR5cCI6IkpXVCJ9.eyJib3QiOiJhaWFhcy1xYS1jb252YWktYm90Iiwic2l0ZSI6InRWcW14cDBQZU9vIiwiY29udiI6IkpRMWswcGhWb2dlSjMwWlFkZEJ2QVEtaW4iLCJuYmYiOjE3NDI5NzE1MTgsImV4cCI6MTc0Mjk3MTU3OCwiaXNzIjoiaHR0cHM6Ly9kaXJlY3RsaW5lLmJvdGZyYW1ld29yay5jb20vIiwiYXVkIjoiaHR0cHM6Ly9kaXJlY3RsaW5lLmJvdGZyYW1ld29yay5jb20vIn0.Mx3MMVP3t9Ex36UW-YARskZLny0iORxc6-B0ewvNp0S-ivUjvOS43kZc0J5HoOgYRkoGaKemo00_JSkzryAbKKoSwqMjahf0VotqTZsJjoIgtyNJFfAYyGVriBHMV_6FfH_YEezDMD5puY6R89eM-atQOw-CfoClwrxn8jgVL5Kn19WdDZvmQwFIArklA7as8bboKcWv4PveEKptM9xCokttaGzv-S5pdbNETMoJzIhLcJDHmEVJ6oJ0TFs5XS7RGMSQlM_gs95TySzVjVL7XV6qEOt_A10lRzmx0PxPIUw_nqllEIbWFy5H7AfsxbKRtM1nLe4lRm1KS7_xw9dSlw' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=A93B097C62F14C55B30A851798609F73' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=E99DF3A6CE734E0294A5FB5296D725CC' failed: The operation couldn’t be completed. Software caused connection abort [Error] WebSocket connection to 'wss://eastus2.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=en-US&format=detailed&Ocp-Apim-Subscription-Key=4JuKqIMwLMhgAxfORVDEYfiuTL6Hrbnj3isAeGfs7aks4AOltun6JQQJ99AKACHYHv6XJ3w3AAAYACOGJFYj&X-ConnectionId=8B3370005E7A4946BEA174E804F64FF7' failed: The operation couldn’t be completed. Software caused connection abort Swift: // Method to check microphone permission func checkMicrophonePermission(completion: @escaping (Bool) -> Void) { let authorizationStatus = AVCaptureDevice.authorizationStatus(for: .audio) switch authorizationStatus { case .authorized: // Permission granted completion(true) case .notDetermined: // Request permission AVCaptureDevice.requestAccess(for: .audio) { granted in DispatchQueue.main.async { completion(granted) } } case .denied, .restricted: // Permission denied or restricted completion(false) @unknown default: // Handle future cases completion(false) } }
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May ’25
XCode 14.3.1 - App Crashed on iOS 13.3
The app is crashing on iOS 13.3 even when installed from XCode 14.3.1. Kindly let me know the solution.
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299
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SFSafariViewController Done button different language support
In SFSafariViewController, we want to change the text of the Done button on the basis of application language, but there is not any property in SFSafariViewController that provide the support to change the language components like the Done button on SFSafariViewController. Please let me know in case of any solution.
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Jan ’23