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Non-consumable In-App Purchases return no products during App Review only (works in TestFlight and sandbox)
My app has been rejected twice under Guideline 2.1(b) because its In-App Purchases did not load during review. Both reviews used an iPad Air 11-inch (M3); the latest was on iPadOS 27.0.1. The reviewer's screenshots show the app's fallback state, which appears when StoreKit 2's Product.products(for:) returns none of the products. I can't reproduce it The same build loads all four products with their prices in every test I've run: TestFlight on iPhone and iPad (iPadOS 27.0), with a US account Run from Xcode with StoreKit Testing disabled, using a brand-new US sandbox account and a fresh install Starting offline and then reconnecting Signed out of the sandbox With In-App Purchases restricted in Screen Time Setup Four non-consumables, $0.49 USD, available in all countries, with localizations and review screenshots Submitted together with the app version (status: Waiting for Review) Paid Apps Agreement, banking and tax all active I've worked through Technote TN3186 (Troubleshooting In-App Purchases availability in the sandbox) Code Loading is a single call, retried a few times, and the user can tap Try Again: let products = try await Product.products(for: productIDs)Questions Is there anything that can stop products from being returned in the App Review environment but not in the sandbox? Is there a way to check what the review environment sees? Any help is appreciated.
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Non-consumable In-App Purchases return no products during App Review only (works in TestFlight and sandbox)
My app has been rejected twice under Guideline 2.1(b) because its In-App Purchases did not load during review. Both reviews used an iPad Air 11-inch (M3); the latest was on iPadOS 27.0.1. The reviewer's screenshots show the app's fallback state, which appears when StoreKit 2's Product.products(for:) returns none of the products. I can't reproduce it The same build loads all four products with their prices in every test I've run: TestFlight on iPhone and iPad (iPadOS 27.0), with a US account Run from Xcode with StoreKit Testing disabled, using a brand-new US sandbox account and a fresh install Starting offline and then reconnecting Signed out of the sandbox With In-App Purchases restricted in Screen Time Setup Four non-consumables, $0.49 USD, available in all countries, with localizations and review screenshots Submitted together with the app version (status: Waiting for Review) Paid Apps Agreement, banking and tax all active I've worked through Technote TN3186 (Troubleshooting In-App Purchases availability in the sandbox) Code Loading is a single call, retried a few times, and the user can tap Try Again: let products = try await Product.products(for: productIDs)Questions Is there anything that can stop products from being returned in the App Review environment but not in the sandbox? Is there a way to check what the review environment sees? Any help is appreciated.
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