Safari/WebKit Crashes on Johnson Controls Website Across Multiple iOS Versions (Actual devices only)
Here we are facing issue, which is mentioned in detail below:
Safari on iOS consistently crashes when loading https://johnsoncontrols.com/. The error shown is:
“A Problem repeatedly occurred on https://johnsoncontrols.com/”
This happens with multiple iPhone models and iOS versions, suggesting a WebKit rendering or JavaScript execution issue. This occurs occasionally similar behavior on Android, iPhone (Chrome)
Environment
• Devices: Any iPhone model, we are tested on available models like iPhone 12 mini, iPhone 14, iPhone 15
• iOS Versions: Latest stable releases, occasional occurrence on iOS 13
• Browser: Safari (WebKit)
• Network: Both Wi-Fi and cellular tested
• Additional Occurrences: Rarely reproduced on Chrome (iPhone, Narzo Android)
• Occurs only on physical devices (not observed in Simulator)
Steps to Reproduce
Open Safari on any affected iOS device.
Navigate to https://johnsoncontrols.com/.
Sroll page up and down for some time
Observe page automatically get reloads, crashed and show error message (A problem repeatedly occurred on “https://johnsoncontrols.com/").
Expected Result
Page should be rendered normally without crashing.
Actual Result
Safari reloads page / blank / crashed and displays errors.
Troubleshooting Done
• Cleared cache and cookies
• Disabled content blockers
• Tested in Private mode
• Reset Experimental Features
• Issue persists across different networks
Technical Notes
• Suspect JavaScript memory leak or DOM manipulation causing WebKit crash.
• Intelligent Tracking Prevention (ITP) or site scripts may conflict.
Questions for Community
• Can Apple confirm whether this aligns with any known WebKit bugs?
• Are there recommended diagnostic steps (e.g., Web Inspector, crash logs, sysdiagnose specifics) for reproducing Safari scroll-related site crashes?
• Should the site’s development team adjust JavaScript, rendering approach, or resource handling to improve stability on WebKit?