Same here. MBP 13" Retina (Early 2015). 250 battery cycles and working perfectly fine prior to the Big Sur update which bricked the battery. Now shows 'X' through battery icon with a 'Service Recommended' warning. The battery health is now at 0%, maximum capacity of 0mAh, and will not charge. Indicator light on the magsafe plug remains green and as soon as power supply is unplugged the MBP immediately turns off.
I spoke to several Apple advisors who knew about the issue, and they booked me into a Genius Bar. I took my MBP in today and although they knew of the issue, they said my 2015 MBP isn't part of the 2016/2017 eligible models which Apple fix for free due to this issue (https://support.apple.com/en-ca/HT212163). The release details for Big Sur 11.2.1 state 'addresses an issue that may prevent the battery from charging in some 2016 and 2017 MacBook Pro models.' so this is a known issue by Apple, but conveniently older models like my MBP 13" 2015 are not eligible for Apple's free battery repair to resolve this issue.
My MBP and its battery were inspected by Apple and found to be in very good condition with no signs of damage. And since the battery issue happened directly after the update I do not believe this is a hardware issue. I believe this is a firmware issue as part of their recent software update. While the 11.2.1 version addresses the issue for MBP's yet to have had the recent update, it does not rectify MBP's which were updated and are experiencing this battery issue and firmware cannot be downgraded, so reverting to an older OS doesn't fix the problem as others have said.
The proposed solution by Apple was that I the customer should pay $259+tax CAD for an Out of Warranty battery repair. I declined and said that Apple is obligated to include 2015 MBP's as part of eligible models in the battery replacement scheme. I am still waiting to hear back on their response but will keep you all posted.
Topic:
App & System Services
SubTopic:
Core OS
Tags: