How to prevent Critical Alerts from cutting out a call

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Created Mar ’21

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We recently applied for and received the entitlement for Critical Alerts. Customers have been using it and are generally happy with it.

Recently we've been receiving reports that the incoming notification sound will do the following:

interrupt the audio of a Microsoft Teams or WhatsApp call, requiring the user to call back into the meeting
completely end a RingCentral call
disconnect AirPods Pro for 3-4 seconds after playing (as indicated by the icon going dark)

I am wondering if this is related to the aforementioned apps' use of the audio interruptions API, and since I cannot control their behaviour, if there's something I can do instead.

Thanks!

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Answer 1

Claude31 OP

Mar ’21

Critical alerts are just done for that: have precedence over everything else.

So it is normal it interrupts Teams audio. But surprising that you are forced to relaunch Teams to get audio back.

What your app's users could do is turn off critical alerts for your app during the time of a Teams meeting for instance.
But if you got an entitlement for critical alert, there must be some serious reason (and thus risky to stop them).

May read this:
https ://www.howtogeek. com/412925/what-are-critical-alerts-on-iphone-and-ipad-and-how-do-i-enable-them/

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