Monterey Beta 5 Breaks Outlook

Exactly the same problem here - since public beta 5 and using Outlook for Mac 16.52 it crashes continuosly. Have tried the MAU to get hold of 16.53 but I don't even see that version in the MAU beta downloads. Patiently waiting for a new Outlook release or Monterey public beta 6!

Same issue, spinning beachball of death. I've tried creating new profiles, limiting which accounts I use but within 5 minutes it happens again. Monterey Version 12.0 Beta 21A5304g Outlook Version 16.52.21080801

I have the same problem, but it does not relate to whether the email was received immediately following the install, or whether the mail has been previously read.

Outlook hangs with a spinning ball when certain messages are selected in the message list and displayed in the preview pane.

Display of the message is only partial and then Outlook hangs with the partly displayed message and the spinning ball. Force Quit is required.

It appears to relate to the content of the message and whether the message contains a URL and or/and an image.

It does not happen with pure text messages.

It always happens with messages that contain unreachable urls.

It sometimes happens with other messages with urls/images.

It happens persistently with any email for which it happens once. Force Quit does not resolve the issue for affected messages. Previewing such messages after Force Quit and reload of Outlook will yield the same result.

The same problem can be created by right-clicking the message in the message list and attempting to forward it.

It appears that the problem relates to parsing the content of the email message for display or forwarding.

outlook suddenly everything seems to be working without crashing...all i did why try and install outlook again form the app store which failed...rebooted and now its working... outlook 16.53.21081001....be stable for the day so far.

Still spinning after boot, deleting and reinstall Outlook app- not able to access mail inbox in Outlook- just calendar and contacts. 12.0 beta (21A5304g) outlook 16.53.21081001

Same issue. Very frustrating. The morning after Beta 21A5304g installed. Outlook would run for a minute then crash. Completely removed and reinstalled Outlook. No change.

There is a new update to outlook. 16.53 is back out there. That said it still crashes but now we get a report page and not just an immediate crash.

After today's office update, Outlook works for me but now PowerPoint is crashing.

Just found a workaround. If you can quickly click "switch to new outlook", hit the enter key immediately, then click switch back to old outlook, it will start working (at least that did the trick for me).

I created a new profile and it worked for about 30 minutes. It crashes and creates a crash report to send to Microsoft. I've tried traditional Outlook and "New Outlook" both crash.

Microsoft Error Reporting log version: 2.0

Error Signature: Exception: EXC_BAD_ACCESS ExceptionEnumString: 1 Exception Code: KERN_PROTECTION_FAILURE (0x0000700009878ff8) Date/Time: 2021-08-24 17:43:35 +0000 Application Name: Microsoft Outlook Application Bundle ID: com.microsoft.Outlook Application Signature: OPIM Application Bitness: x64 Application Version: 16.53.0.21082201 Crashed Module Name: libsystem_malloc.dylib Crashed Module Version: unknown version Crashed Module Offset: 0x0000000000000b76 Blame Module Name: unknown Blame Module Version: 16.53.0.210822 UnsymbolicatedChecksum: A0134613ED94F505E090B52058EA111B Blame Module Offset: unknown StackHash: 460ca6a19a164a55-dm_1_bk_oom Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Build Type: Release Crashed thread Stack Pointer: 0x_0000700009879000 Crashed thread: 43

I tried reinstalling many times, removing profile, etc. Only thing that worked for me was fully uninstalling office and then downloading from Office 365 instead of App Store. I have it working fine on Outlook 16.52 and Monterey Public Beta 5 (when I logged in and saw it worked, I didn’t want to take any risks updating to beta channel 16.53)! Hope this helps!

I am suffering from the same issue since the outlook 52 on beta 5 and when updated to outlook 53 through the beta version it be came better but the issue still exists only when the message i am opening has multiple threads or it does include attachments. it doesn't matter you are using the new version or old version of outlook (layout) it does stuck only with these two cases attachments or multiple threads in the same massage. other than that everything is working. i have already uninstalled and installed back and nothing is working.

I have been working with MS and have sent multiple log files from Outlook and OS regarding this issue. So far I have been running Mac Mail alongside Outlook and delete the offending emails, force quit and re-open Outlook then go back to Mac Mail and undo the delete so a different email is selected so Outlook won't crash and I don't lose those emails for troubleshooting. I have sent those offending emails to MS on my open ticket as well. I will post any updates from MS.

** The Outlook Beta Software Update only works if you're using the Microsoft Office 2019 Desktop version for Mac._ but not for the Office 365 users.

Just got a suite of updates from Microsoft. Outlook still crashes. Updates to all 6 products. No good news yet.

Well, it seems something has changed. Outlook is now working for me this morning without a new update; I'm now running 16.53 (21082406). And while I'm able to use Outlook now there seems to be some ghost messages here and there that are blank.

Yup - can also confirm all is working now without any intervention - no hangs, no missing emails (Office 365 through Education Queensland account).

Must have been something server side!

Worked for a day or two. Now it's broken again... Same beach ball, same freeze. Tried the beta channel but with no luck.

I opened up Outlook this morning and tried it again. I'm running the latest version of MacOS and Outlook V 16.53 (21082406) and everything is working again. I did not apply any updates since last week so I'm not sure why it started working.

The same crash with Outlook 16.52 on Monterey 12.0 Beta (21A5304g) But today I was updated Outlook from 16.52 to 16.53 beta, and it work smoothly. No crash

I had this issue. I removed Outlook for Mac and reinstalled Office via https://portal.office.com/account#, set Office update to Beta, problem solved. I am now on Outlook 16.53, 21082901.

There is a new build of 16.53 the previous one was 21082406. I received 21082901 this morning. Also Beta 6 is now out there.

When I upgraded MacOS it did not load beta 6 it loaded some prior version. It's now doing a second upgrade to Beta 6. Details after that finishes.

SOLUTION :

1. Launch Microsoft AutoUpdate
2. Select Advanced
3. Select Beta Channel
4. Select Check For Updates
5. Update to latest MS Outlook (currently : v.16.53)
6. Done !

:)

The latest Outlook update seems to FIX the recent beta 5 problem!!! First did Office-Reset on previous versions but did not fix issue UNTIL this most recent office BETA update:

https://www.dropbox.com/s/ay1vzrq4wdi3bzl/Screen%20Shot%202021-08-31%20at%2010.46.33%20AM.png?dl=0

Microsoft Outlook 16.53.21082901