Redeeming code stucks very often after pressing "Redeem offer code"

Question

Created Jun ’22

Replies 31

Boosts 17

Views 10k

Participants 33

Hello,

we are facing an issue, that the Code Redemption Sheet is not continuing correctly. Sometimes its just disabling the "Redeem" button and nothing happens for a while.

After a while the button gets enabled again and you can press the button again. Sometimes its working then, sometimes not.

Furthermore after the button action works and the payment method was chosen, the same issue can happen again. Its doing nothing for a while and you have to start again.

The app has the target SDK iOS 14 and uses SwiftUI.

We just display the Code Redemption Sheet by using this snippet:

SKPaymentQueue.default().presentCodeRedemptionSheet()

Bildschirmfoto 2022-06-08 um 12.47.24.png

The screenshot show the "stuck" behavior. The button is disabled and nothing is happening for a while. The code itself is fine and it is working.

Best regards,

Sebastian

Answer 1

ImStuart OP

Nov ’23

Still an issue, I cannot make this work. Out of 2.500 attempts only 56 users managed to redeem a discount code. This is terrible @apple

Answer 2

dlewandaDK OP

Jan ’24

I ran into this problem in May 2023, and opened a Feedback Assistant Ticket (FB12576800) in July 2023. I just checked yesterday and still no updates from Apple. I reached out last summer via a TSI to Apple DTS and got a minimal response that "the team knows about the issue and is working on it". I hope it gets fixed someday...

Answer 3

HinnHabib OP

Feb ’24

Same issue here.

Answer 4

yaseenwaleed OP

Feb ’24

same issue here.

Answer 5

dani2906 OP

Mar ’24

Same issue here. just getting stuck for the first time

Answer 6

Rakshitha OP

Jul ’24

We are facing the same issue. and that supposed to dismissed and in to closure of the present offer redemption code method. It is only working on close button only. but if there is a big "Open App" button users are going to use it there. Please fix this.