Subscription "Waiting for review" status stuck after been approved

We are facing the exact same issue, contacted support and a Senior Advisor with Apple Developer Program Support confirmed this is "unexpected behavior" and submitted a ticket with Apple's engineering team to investigate. They gave us a ticket # and said they would get back to us as soon as they have an update.

Hi @catandiscovery, Apple finally solved the problem. We have opened some tickets through https://developer.apple.com/contact/, but none of them was effective. Finally, the way to find a solution was to request a phone call with support. We explained to them the problem with all the details, and then they requested us to send by email all the information (Apple Store Connect screenshots, email screenshots, product IDs, etc). 48h later, the problem was solved. We also think it needs to be escalated to Apple's engineering team.

Same issue here, subs stuck as "Waiting for Review" surprised stuff like this cant be resolved via email.

I've been waiting for 24 days with my in-app subscriptions "waiting for review." Anyone else having this issue? Seems like an extremely long period of time to wait....

Same here. Apple developer program support forwarded the issue to their engineering team for further review, but no follow up for days.

Same here, just had a call with Apple support, I hope it can be solved quickly.

Same problem here! Waiting for 48h I just mailed the support. Should I call? is that better?

Same problem here. Submitted a new submission and new submission is in review but subscription products are still waiting for review. sent an email to review team and looking forward to be solved this.

Same here. And I was worse, in my area there is no phone call support now, so I have to send an email. The review team replied they forward the problem to an internal team. And I wait for several days, no one contact me. So I can only submit a new app. When I try to delete the old app, I got "There are in app purchases in review, can't delete", so I delete all the subscriptions of it, but after that I still can't delete the old app.

Have the same problem. I uploaded a new version with some infos about the problem. The app is approved but the subscription is still "in review".

Same problem here! An app and one In-App Purchases item have been approved but 2 subscriptions are Waiting for Review status.

Same here, still no reply from Apple

Same here. Contacted Apple about it.

Same problem. Tried contacting support. Got back email saying I should wait up to three business days and if not approved by then, contact the support again 😓

Same problem here. I submitted a new app. It was first rejected due to a design issue. I corrected the indicated problem and then it was approved but subscriptions were stuck at "Waiting for review". In the subscriptions menu there is a message saying "A subscription has been returned and is highlighted in the table below." and there are exclamation marks near subscriptions however their status is in waiting for review and there is no message about rejection or it lets me change anything. I believe when the app was first rejected subscription status turns to rejected and then when app is approved they are somehow forgotten and now stuck in a weird status.

Hello there,

If the status of the subscription is "waiting for review", I would wait. However I understand that it may have a strange status and most likely the subscription was rejected, so personally if after a week the subscription isn't reviewed I would:

1. Contact Apple and explain the issue

or

1. Submit the app again (along with subscription)

Please let us know, how it goes.

After I contacted Apple, I submitted an update a week after. A day or 2 after approval the subscription was suddenly approved - felt pretty random. But it's there now :)

We have too problem with subscription plans, app was approved but plans waiting review

Also experiencing this.

I submitted my app for initial approval with the subscriptions attached, and the submission was rejected.

I made the requested changes and resubmitted, and the release was eventually approved. However, I checked my subscriptions and they had been rejected. I made some updates to them (I had no feedback on why they were rejected) and resubmitted for approval.

Since then I've had another app release approved but my subscriptions are still "Waiting for review".

Literally same here. My app is now in the app store live completely broken because subscriptions are missing. Any way to resolve?

This feel this is similar to what is happening to me. Submitted a brand new app and got a rejection based on a design issue. I immediately responded back that the app was already doing what they wanted and it got approved. Later I realized that all of my IAPs and subs were rejected in a "developer action needed" state. It gave me no indication of what action I needed to take so I assumed that they were put in that state because of my design rejection. I made minor changes to the wording so that it would let me submit them again. I resubmitted the IAP and subs. My IAPs got approved almost immediately. I did have one submission problem. For the subscription "App Store Localization" I kept getting an error when I tried to submit them. It wasn't until hours later that I was able to submit them without an error message. My subs are "in review" and my subscription "App Store Localization" are "waiting for review" for days.

I don't know if one (or any) of these is happening:

• It's a problem with App Store Connect that Apple needs to look at
• It's on hold for a (USA) holiday weekend
• The subs are really still being reviewed. I just have a 3 month sub and a 1 year sub. Nothing fancy.

Status

• App - approved
• consumable IAP - approved
• subscriptions - in review
• subscription "App Store Localization" - waiting for review

Experiencing the exact same issue as @shiftingsand.

Same problem here, when i received email about app approval in that same mail was even confirmed that subscriptions was approved too. But in the app downloaded from store there is no any subscriptions and on the appstoreconnect page about subscriptions still a message that "Subscription returned. The information is given in the table below." but all the information there is only that subscriptions and localization are "Waiting for review" what really looks like a contradiction to the email that confirms that all (an app and the subscriptions) was approved. Contacted support about that problem via email, still waiting for some help 🤷‍♂️

I am having the same exact bug with one of my apps, I am based outside the US so no phone support for me, I looked everywhere for phone number to call, but no lock with that one, so I filled a form on the contact us page, it took four days exactly for apple to respond back, and basically asking me the same questions again about the bug, no I am waiting for another 4 days to another answer that I am sure that it's not helpful at all, any one got a work around it? or how were you able to solve it eventually?

I might have the same issue. The first version of my Mac app was approved last week, but the subscriptions weren't. So the app is currently in the Mac App Store without any subscription options. I don't even created an error message for this, so the upgrade screen is just blank. Not a great user experience.

I requested a phone call today but there wasn't anything they could do since the iOS version of the app is currently in review. What I understand from support is that subscriptions should be approved or rejected alongside the app itself. So the state that an app is approved but the subscriptions aren't shouldn't happen.

Support advised me to wait until the iOS version of the app is approved and then follow up if the subscriptions still aren't approved. Until then there is apparently nothing they can do, or so they told me.