I'm here to request clarification on a question we have.
One of the flagship features of our iOS app is our Safari extension.
We are worried that some users might activate, and never return to the app itself. after 90 days of no use for an app, the system usually offloads the app.
What we wanted to know is, does having an enabled Safari extension prevent the app getting offloaded?
Thanks for any help
I've just emailed Apple Developer Support so will self-reply with an update so we can have an answer declared for this question.
Hi. We're in a very similar situation. Did you get a response from Apple Developer Support on this? Thanks.
We've in a very similar situation too and suspect many of our users are unwillingly churning as the app is offloading automatically because our users mainly use the extension and not the app itself.
I hope we can soon get some transparency about what causes these automatic offboardings. It is about size, days of not opening the app, or whether the app does not communicate with the OS.