waiting for reply from DTS engineer.

Question

MohammedHasen87 OP

Created May ’23

Replies 2

Boosts 0

Participants 3

Hello ,

am facing issue in submitting my app to store I have submitted my case to apple developer team my case ids "101969263018","101975805043". they told me to submit the report from feedback assistance my case id : FB12141270. but still I don't get any replay form feedback assistance. after that I submitted my case to DTS engineer case id : 2394373. got email to submit some file which I have submitted after that still I don't get any reply from DTS team. please help me to short out this issue. last one month am trying to short out this issue with apple developer team. still I don't get solution.

Boost

Answer 1

DTS Engineer OP

Apple

May ’23

DTS does not conduct its official business here on DevForums. If you’ve opened up a tech support incident about this issue, I recommend that you continue to follow up via the channel.

Oh, and just to set expectations, DTS’s expected response time is three business days. For this and other info about the DTS process, see our page on the Developer website.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 2

DTS Engineer OP

Apple

2d

Someone pinged me about this, which warrants an update:

DTS does not conduct its official business here on DevForums.

As of 30 May 2024, DTS does the bulk of its support here on the Apple Developer Forums, so that all developers can benefit from our work. We still offer support via email — see Developer > Support > Code-level support — but that’s reserved for rare situations where we can’t provide support in public.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0