Unable to sign in to sandbox StoreKit test accounts (iOS)

Question

Created Oct ’24

Replies 9

Boosts 4

Views 1.9k

Participants 9

The error below started today 10/17/2024 (on iOS 18.1 beta 5/6/7 at least) in StoreKit sandbox testing. Outside code/app, I can't even login to the test account in settings->AppStore->Sandbox Account (goes through email/phone confirmation and then silently fails).

Tried a different password for a new sandbox test account with no success...Anyone experiencing this?

P.S. Status page (https://developer.apple.com/system-status/) shows some related outage from two days ago, but no current problem.

Error: Purchase did not return a transaction: Error Domain=ASDErrorDomain Code=530 "(null)" UserInfo={NSUnderlyingError=0x3009ca040 {Error Domain=AMSErrorDomain Code=100 "Authentication Failed The authentication failed." UserInfo={NSMultipleUnderlyingErrorsKey=( "Error Domain=AMSErrorDomain Code=2 "Password reuse not available for account The account state does not support password reuse." UserInfo={NSDebugDescription=Password reuse not available for account The account state does not support password reuse., AMSDescription=Password reuse not available for account, AMSFailureReason=The account state does not support password reuse.}", "Error Domain=AMSErrorDomain Code=306 "Reached max retry count Task reached max retry count (3 / 3);" UserInfo={AMSDescription=Reached max retry count, AMSURL=..., NSDebugDescription=Reached max retry count Task reached max retry count (3 / 3);, AMSFailureReason=Task reached max retry count (3 / 3);, AMSStatusCode=200}" ), AMSDescription=Authentication Failed, NSDebugDescription=Authentication Failed The authentication failed., AMSFailureReason=The authentication failed.}}, storefront-country-code=USA, client-environment-type=Sandbox}

Answered by _ptorab_ in 809619022

Issue seems to have been related to the outage; error is not showing up anymore.

Boost

Answer 1

_ptorab_ OP

Oct ’24

Accepted Answer

Issue seems to have been related to the outage; error is not showing up anymore.

0

Answer 2

byteai OP

Nov ’24

I'm getting the same issue, but all systems are green on the status page.

1

Answer 3

rocklee.au@foxmail.com OP

Dec ’24

I have the same issue.

All the sandbox users created under appstoreConnect sandbox page are getting:

Purchase did not return a transaction: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x600001028e40 {Error Domain=AMSErrorDomain Code=100 "Authentication Failed" UserInfo={NSMultipleUnderlyingErrorsKey=( "Error Domain=AMSErrorDomain Code=2 "Password reuse not available for account" UserInfo={NSLocalizedDescription=Password reuse not available for account, NSLocalizedFailureReason=The account state does not support password reuse.}", "Error Domain=AMSErrorDomain Code=0 "Authentication Failed" UserInfo={NSLocalizedDescription=Authentication Failed, NSLocalizedFailureReason=Encountered an unrecognized authentication failure.}" ), NSLocalizedDescription=Authentication Failed, NSLocalizedFailureReason=The authentication failed.}}}

When attempted to login.

Anyway to bypass this issue?

3

Answer 4

rokarnus OP

Dec ’24

Same issue here.

Created a fresh Sandbox user. Ran a fresh iOS Simulator. When I try to make a purchase, non consumable or subscription I get this error.

4

Answer 5

darkpaw OP

Jan ’25

Same issue here. Makes developing an in-app purchase impossible.

2

Answer 6

spkantner OP

Jan ’25

same issue here. I have tried recreating fresh Sandbox users multiple times.

0

Answer 7

drjdelano OP

Jan ’25

Same issue here as well.

0

Answer 8

tijs OP

Feb ’25

I have tried two different sandbox accounts, both newly created in app store connect. Both account can be created without any issue but the account do not work when I try to use them for sandbox purchases. I get the same error as OP:

"Password reuse not available for account The account state does not support password reuse."

The same sandbox accounts also do not work when I try to sign in with them in the sandbox account section in the developer tab of settings on a simulator. I can go through the two factor steps and set that up but after that the sandbox account is still not logged in.

2

Answer 9

swysh OP

May ’25

Also facing the same issue, even after trying to accept terms and conditions on icloud.com

When I try sign in and go through all the steps under sandbox sign in on the simulator, it doesn't register the sign in and shows me "Sign In" again.

It's a shame, we can't test in app purchases properly on the simulator, which is critical as we are dealing with real user's money

2