App stops responding to touch; works normally otherwise

Some users of my app complain that it stops responding to touch after a while. The screen is still updating, and the app seems to be working normally otherwise. It just doesn't respond to any touches anymore.

It is not a problem with the touchscreen itself, because the user is able to swipe up to get to the home screen, and then interact with other apps as normal. When re-opening my app, it is still unresponsive to touch.

The only way to solve it, is to restart the app.

Does anybody have a similar experience, and knows what could cause it?

The app is based on UIKit, and still written in Objective-C, if it matters. The iOS version involved does not seem to matter, it happened with a couple of them.

Looks like the issue is not specific to your app.

https://www.reddit.com/r/iphone/comments/1gnssap/iphone_apps_occasionally_stop_responding_to_touch/?rdt=53523

Did you file a bug report ?

PS: if you google search for "iphone apps not responding to touch", you'll get a lot of similar reports as well as some videos explaining how to solve. Don't know how useful they are though.

knows what could cause it?

Knows? No one here knows anything about your app. Don't automatically assume it's a system bug.

App stops responding to touch; works normally otherwise
 
 
Q