ICEcard app closes when try to Face Scan via app

Question

Created 4d

Replies 7

Boosts 0

Participants 2

ICEcard app is "Emergency as a Service" platform. One of the key feature is to know about primary info, health info, or in case missing child , elderly using Face scan of registered user of app via another registered user of ICEcard app. App was working fine but last 2-3 week back got issue reported of app getting closed as soon Face scan option is selected. to simulate issue > register > open face scan icon at bottom home screen> select any of option accident or health issue or information >> app closes immediately.

Android app is working fine.

link of app store. https://apps.apple.com/in/app/ice-card-app/id6736453602

android link for reference https://play.google.com/store/apps/details?id=com.rannlab.ice_card.ice_card&pcampaignid=web_share

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Answer 1

eSpace-ICEcard OP

4d

Face scan works fine for Testflight users and android users. last one month it is giving problem.

0

Answer 2

DTS Engineer OP

Apple

4d

Can you reproduce this yourself?

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—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

1

Answer 3

eSpace-ICEcard OP

3d

Thank you DTS, yes , app is live for global users. register on app , Home screen , select face scan tab> select any option accident/ health/ info > app closes.

reference clip link.

https://photos.app.goo.gl/hkUcrWtkGUNNLCtA7 regards

0

Answer 4

DTS Engineer OP

Apple

2d

reference clip link.

When I open that link I get a page showing no photos and the message “Album is empty”.

app closes.

You mean that the app crashes, right? If so, does that generate a crash report? And if it does, please post that here.

See Posting a Crash Report for advice on how to find and post crash reports.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

1

Answer 5

eSpace-ICEcard OP

2d

the file is 277 mb , not getting attached here,

share drive link if this is having captures https://drive.google.com/file/d/18-ywc08AP2D7ylWPZy3d_Y_w9VYM0l67/view?usp=drive_link

https://drive.google.com/file/d/1aG-_nZmi4nT7AqrdmNOg25zMOAXDI_Mu/view?usp=drive_link

0

Answer 6

eSpace-ICEcard OP

2d

https://drive.google.com/file/d/1eb6Q6zoGZM5TRbaShds6h0hkt1Oi-62H/view?usp=drive_link

share link for how the app closes.

app links below , you can try to register and see for your self. android works fine.

Android users: https://play.google.com/store/apps/details?id=com.rannlab.ice_card.ice_card&pcampaignid=web_share

iPhone users: https://apps.apple.com/in/app/ice-card-app/id6736453602

0

Answer 7

DTS Engineer OP

Apple

1d

You’ve post a lot of links but none of them lead to a crash report )-: I’m looking for a file with either the .crash or the .ips extension. For advice on how to get that, follow the links in Posting a Crash Report.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0