Hello everyone,
We've had our app rejected twice under Guideline 3.2.2 regarding charitable donations, and we're seeking clarification on the correct implementation. We've read the guidelines but want to confirm the technical approach with the community's experience.
The Rejection Reason: Apple states: "We still noticed that your app includes the ability to collect charitable donations within the app..." They specify that since we are not an approved nonprofit, we must use one of the alternatives, primarily: "provide a link to your website that launches the default browser or SFSafariViewController for users to make a donation."
Our Current (Rejected) Implementation:
User taps a "Help" button in our native app.
A native modal appears inside our app where the user enters their donation amount and email address for the receipt.
The user clicks "Donate," which then opens an SFSafariViewController to our website's payment page (e.g., Stripe, PayPal). The amount and email are passed as URL parameters to pre-fill the form.
Our Questions for the Community:
Is the issue solely the fact that we have a native modal for data entry? We understand we cannot process the payment in-app, but we thought collecting the intent (amount, email) was acceptable before handing off to Safari.
What is the definitive, compliant flow?
Option A: Should the "Help" button do nothing more than open an SFSafariViewController to a generic donations landing page on our website (https://ourwebsite.com/donate), with no data pre-filled? The user must then navigate and enter all information on the website itself.
Option C: The rejection also mentions SMS. Has anyone had success implementing a "Text-to-Donate" link instead of a web flow?
Wording: The button in our app currently says "Donate". Should this be changed to a more passive call to action like "Visit Website to Donate" to make it absolutely clear the transaction is external?
We want to ensure our next submission is successful. Any insight, especially from developers who have successfully navigated this exact rejection, would be immensely helpful.
Thank you.