The notarization system seems broken

Question

Created 1w

Replies 4

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Participants 3

The process has been stuck "In Progress" for 8 days now. We had a scheduled New Year Offer for our software that would run based around this important new update, and obviously we missed it because of this crazy issue. Notarization used to take a few seconds. Now it does not work, neither on my newly set up Mac, nor in my old (completely unchanged) one.

My company and finances are totally frozen at this point due to this issue. PLEASE help, look into my actual account and do what is needed!

Answered by DTS Engineer in 871878022

8 days is longer than I’d expect.

Interesting. It turns out there was we built up a backlog of “in-depth analysis” work over the winter break, and hence this longer-than-normal delay.

I believe that your notary requests should be flowing normally now, but let me know otherwise.

in-depth analysis Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

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Answer 1

DTS Engineer OP

Apple

1w

I have a standard spiel about such In Progress delays (see the end of this post) but 8 days is way longer than I’d expect. If you post the UUID of the earliest stuck request and its creation date, I’ll do some digging.

You can get this info using the history subcommand. For example:

% xcrun notarytool history …credentials…
Successfully received submission history.
  history
    --------------------------------------------------
    createdDate: 2025-10-29T08:04:07.376Z
    id: f45200c2-8495-4763-acd8-73262625832c
    name: Test812163.zip
    status: Accepted
    --------------------------------------------------
    … and so on …

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

0

Answer 2

guava21 OP

1w

Earliest stuck is:

createdDate: 2025-12-31T11:37:19.826Z id: 5616cdeb-65d7-4820-a99d-233d107fcf5d

Please let me know. Thanks!

0

Answer 3

DTS Engineer OP

Apple

1w

Thanks.

I’ve asked about this internally and I’ll update this thread when I know more.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 4

DTS Engineer OP

Apple

1w

Recommended

8 days is longer than I’d expect.

Interesting. It turns out there was we built up a backlog of “in-depth analysis” work over the winter break, and hence this longer-than-normal delay.

I believe that your notary requests should be flowing normally now, but let me know otherwise.

in-depth analysis Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0