In-App Purchases Rejected

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Created 3h

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'Guideline 2.1 - Performance - App Completeness' - "...could not be found in the submitted binary."

I have checked with internal and external testers and my devices and simulators, everyone sees the in app purchases but I just had my submitted rejected for the second time with the comment that these in-app none-consumable purchases cannot be found with the submitted binary.

I even attached a slow step by step screen recording for the review reply after the first rejection showing how to reach the purchasable packs by navigating through only 3 buttons:

"How to access the purchase flow: Launch the app Tap the bottom-center Settings button (icon: switch.2) Tap “Customisation gallery” Scroll to find any pack listed above Tap the pack price chip Tap “Buy pack – [price]” to start the StoreKit purchase flow"

I also attached a clear image along with detailed instruction (same as above) for the Review Information. and the second rejection was received today for the same reason.

I'm being guided to the localization 'Developer Action Needed'. I'm not sure what more can be done? I feel like my review replies aren't even looked at.

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Answer 1

Tomato OP

2h

I have checked with internal and external testers and my devices and simulators, everyone sees the in app purchases but I just had my submitted rejected for the second time with the comment that these in-app none-consumable purchases cannot be found with the submitted binary.

That's because you have prior knowledge as to where they are located, which doesn't guarantee that reviewers see them.

by navigating through only 3 buttons

How sure are you that those 3 buttons clearly appear under the latest OS version? Have you tested the app with an iPad? A toolbar button may appear as a 2 x 2 pixel dot under 26.0 unless you are careful with it. I would take a good look at the system details they give you.

along with detailed instruction

Perhaps, you are making the situation worse. I would make it concise so that they will not be overwhelmed

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Answer 2

Tomato OP

37m

I notice one more thing. You may reconsider your app design in the whole picture. If it takes the user three steps just to get to the in-app store page, that's way atypical. Rejection is probably not about whether or not they can see purchase buttons but it's taking too many steps just to get there.

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