Notarization submission stays In Progress for over 45 minutes

Question

lingyun1998 OP

Created 6d

Replies 3

Boosts 0

Participants 3

Hello,

We are experiencing repeated notarization delays for our macOS app distributed outside the Mac App Store.

Current submission ID: 45d7cac0-bd8a-4d48-b886-1cad7649adf4

Previous affected submission ID: ff61de1e-15f5-4bbe-8b34-a91a6f73b978

Issue description:

xcrun notarytool submit succeeds and returns a submission ID.
xcrun notarytool info keeps returning In Progress for a very long time.
In the current case, the submission has remained In Progress for more than 45 minutes.
This issue has happened repeatedly across multiple submissions.

What we have already checked:

We are not using a local proxy for notarization requests.
We separated submit and polling in our build script to verify the exact stage.
We retried multiple times.
We reduced package contents to rule out newly introduced app content.

Could someone from Apple please help check whether these submission IDs are stuck in the notarization pipeline, or advise what additional diagnostics we should provide?

Thank you.

Boost

Answer 1

mqu OP

6d

same here! My submission (ID: 49f23735-ae4f-4348-b908-e91d98c1edc8) has been stuck "In Progress" for over 24 hours now 😫. Would really appreciate if someone from Apple could take a look. Thanks

1

Answer 2

DTS Engineer OP

Apple

6d

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0

Answer 3

DTS Engineer OP

Apple

5d

lingyun1998 wrote:

I have submitted it for review repeatedly for more than 30 times.

Submitting the same request over and over again isn’t going to help.

In my previous post I suggested you read Q&A with the Mac notary service team, which says:

If your app [requires additional analysis], rest assured that we’ve received your file and will complete the analysis, though it may take longer than usual.

and:

In addition, if you’ve made changes to your app while a prior upload has been delayed, it’s fine to upload a new build.

So, it’s fine to submit a new build if you’ve made meaningful changes to your product, but submitting the same build multiple times is pointless.

ps It’s better to reply as a reply, rather than in the comments; see Quinn’s Top Ten DevForums Tips for this and other titbits.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0