first-time submissions stuck 20+ hours

Question

Created 22h

Replies 2

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Posting another data point in case it helps the team see the pattern.

First-time notariser, Apple Developer Team ID Q9LV8L6XZ9. Four submissions (all Ping.zip, Electron app, arm64, hardened runtime, signed with Developer ID Application) submitted yesterday between 19:13 and 20:27 UTC. All still In Progress 19 hours later with no state change whatsoever.

Submission IDs:

3861f4af-ec5e-47f9-93c7-d1583ba98863
c5b200a0-5c13-41cf-8376-83eab8d9afe4
cda1991e-1779-4d1d-9448-d464e64e930a
4f374650-4343-4aa8-8afe-03b150dd52b9

xcrun notarytool log <id> returns "Submission log is not yet available" for every one of them — so Apple hasn't produced any analysis output, successful or not.

I appreciate that "in-depth analysis" can take longer for first-time uploads, but 19+ hours on four identical submissions with zero progress looks less like deep analysis and more like the jobs are stuck. Is there anything on the account/team-ID side that might be blocking them from entering the analysis pipeline?

Happy to provide anything else that would help.

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Answer 1

pierrevalade OP

18h

Update: the oldest of my four submissions cleared to Accepted after ~22h 40m in In Progress. The other three (submitted within ~1h of the first) are still In Progress.

For other first-time notarisers landing here: in my case Eskimo's "couple of days" estimate held — wait ~24 hours before worrying, and only reply to your DTS case if you're still stuck after a full week.

One gotcha worth flagging: since I rebuilt locally a few times while waiting (bumping metadata, changing arch), the .app on disk no longer matched the hash of the submission that was Accepted — so xcrun stapler staple failed with "Record not found". Had to rerun the build from scratch to get a notarized DMG. If you're in the same situation, don't discard your original signed .app while waiting.

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Answer 2

DTS Engineer OP

Apple

3h

The other three … are still In Progress.

Interesting. My standard answer about this, included below just as an FYI, says “the system will learn”. Usually that learning process converges very quickly. That is, as soon as the first request clears, the subsequent requests clear immediately. However, that’s not always the case. I have seen cases like yours, where it takes a few requests for the system to “learn”.

If you're in the same situation, don't discard your original signed .app while waiting.

Pro tip!

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

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