Notary service: submissions stuck "In Progress" for days, never completing

I'm hitting what looks like a service-side notarization problem and could use a pointer on how to get it escalated.

Over the past 3 days I've submitted 9 times with notarytool. Only 2 came back Accepted. The other 7 are stuck at "In Progress" and never reach a terminal state, no Accepted, no Invalid, no log (notarytool log says it isn't available yet), and no email. The oldest has been sitting ~71 hours.

Signing checks out: codesign --verify --deep --strict passes and satisfies the Designated Requirement, hardened runtime with a secure timestamp, no get-task-allow, signed with my Developer ID, and the DMGs are signed before submission. The 2 submissions that completed were Accepted, so credentials and signing are fine. It really looks like the service just isn't processing most of my submissions.

This is a newly enrolled account, and I've filed FB22939442 and have an open Developer Support case.

Is this a known issue for new accounts, and is there a way to get these submissions looked at?

Environment: macOS 26.2, Xcode 26.5, notarytool 1.1.2 (41).

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Notary service: submissions stuck "In Progress" for days, never completing
 
 
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