Hi everyone,
We are currently preparing to submit an enterprise MDM (Mobile Device Management) agent/client application to the App Store. We would like to seek advice or best practices from the community and Apple engineers on how to handle the App Review process for this type of application.
https://postimg.cc/kBLFWB3t
Our production workflow is as follows:
- The target device is enrolled into our MDM server.
- The server then deploys our agent app to the device, attaching its ManagedAppConfiguration payload during installation.
- The app is launched and successfully reads the configuration.
If the app is launched standalone (without being deployed and configured by our MDM server), it naturally starts in an "Unconfigured" state and displays "Application not configured. Please register your device or contact the administrator."
Since App Reviewers do not enroll their test devices into our MDM server, they will only see the "Unconfigured" screen when launching the app during the review.
Our questions are:
-
How does the App Review team typically evaluate the complete functionality of an MDM agent app in this scenario under Guideline 2.1 (App Completeness)? What are the recommended practices or setup requirements for developers to prepare? (e.g., Is providing an offline/demo sandbox mode inside the app, or providing an end-to-end walkthrough video of the active management workflow, the standard way to satisfy the review?)
-
Under Guideline 5.5 (Mobile Device Management), what specific verification materials or organizational documentation should we prepare in App Store Connect to demonstrate that our application is an authorized commercial MDM solution?
We would highly appreciate any guidance, shared experiences, or official best practices.
Thank you!