Has anyone run into an expired access grant on Apple Business Register for "Tap to Pay on iPhone for Payment Providers"?
Context: I work on a Tap to Pay on iPhone integration at a payment service provider. I was granted access to the PSP section of Apple Business Register roughly six months ago and had been using it without issue.
Steps to reproduce:
- Sign in to register.apple.com with the Apple Account that originally received access.
- Open the Tap to Pay on iPhone for Payment Providers section.
- A dialog appears: "Your access to the connection expired. Contact your organization admin to renew your access for Tap to Pay on iPhone for Payment Providers."
The dialog only has an OK button. Dismissing it leaves a blank page — there is no renewal link or request option anywhere in the interface.
What I've already ruled out:
- Signed in with the correct Apple Account (not a personal one)
- Full sign out and sign back in
- Tested in a different browser with extensions disabled
Same result every time.
What I'm hoping to learn from anyone who's been through this:
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Was your Account Holder able to re-grant access to a member directly inside Apple Business Register? If so, roughly where in the interface?
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Or did it require Apple to restore it on their side — and how long did that take?
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Is the access window a fixed six months for everyone, and does Apple send any warning before it lapses?
I've opened a case with Apple Developer Support in parallel, but I'd like to hear whether others have hit the same wall and what actually resolved it. Thanks.