It's been over a month since I tried to update our VAT number on my organization info page. I submitted "Update your organization" info 3 times. They literally have a box for updating that information yet 2 times they replied "oh we don't do that, contact finance". I contacted finance team, got "oh we don't do that, try purchases" .. every single support response was not even addressing what I was trying to change, they would tell me "we don't do invoices for subscription purchase" - completely off topic responses with zero help. I called at this point 8 times, every times waited on the line for over 20 minutes, once over 40, no one picks up. I am trying to change such simple thing how is everyone so incompetent over there. it's insane. Am I in the dog house? How is no one picking up the phone at all.