Dear Apple Developer Support / Apple Developer Program Team,
I am writing to formally escalate an unresolved issue with my Apple Developer Program application.
I initially applied for the Apple Developer Program at the beginning of June 2026. My application was subsequently accepted, and I received communication indicating that I should be able to proceed with the remaining steps to activate my Developer Program membership.
However, the process has been technically blocked from the beginning. When I follow the link provided by Apple, I am unable to proceed with signing the agreement and completing the required payment. Instead, I remain stuck on the same screen:
“Thank you for your submission. We’ll get back to you soon.”
I have contacted Apple Support and Developer Support repeatedly about this issue. On several occasions, I have spent approximately 1–1.5 hours waiting to reach a representative. Unfortunately, most of the representatives I have spoken with have been unable to identify or resolve the underlying issue. I have repeatedly been advised to be patient and have been told that the matter appears to be related to an internal Operations department.
I fully appreciate that technical issues can occur and that some cases require investigation by another department. However, this matter has now remained unresolved for approximately three months.
At one point, after waiting for a significant period without a resolution, I requested that my application be withdrawn so that I could submit a new application and potentially avoid the technical issue. Even getting this request understood and processed took approximately 1.5–2 weeks.
I subsequently submitted a new application and, again, the application was accepted. Unfortunately, I am now experiencing essentially the same technical problem and remain unable to complete the enrollment process.
This has become extremely concerning because we are not dealing with a normal application delay. We appear to be dealing with a technical or operational issue that prevents an accepted applicant from completing the final enrollment steps, while standard support channels have been unable to resolve or meaningfully explain the situation.
I have retained documentation of the entire process, including application confirmations, acceptance communications, screenshots, correspondence and support interactions, and I am able to provide these upon request.
Our company is a legitimate new business and our development activities and applications are directly connected to our company website, business email infrastructure and development plans. We have also involved experienced developers who have previously worked with Apple Developer accounts at established international companies, and this situation is highly unusual compared with their previous experience.
I want to emphasize that I have been patient and cooperative throughout this process. I have provided the requested information, contacted the appropriate support channels multiple times, followed the instructions given to me, and even restarted the application process when advised. During the phone calls I selected that everything can be recorded so apple should have those conversations.
However, after approximately three months, I believe it is reasonable to request that this matter receive attention at a level capable of actually resolving it.
I am not looking for preferential treatment. I am simply asking Apple to investigate why an application that has already been accepted cannot proceed through the enrollment process, and to provide a clear explanation and resolution.
Please treat this as a formal complaint and escalation request and provide me with a reference/case number for this complaint.
I am prepared to provide all supporting documentation immediately.
I sincerely hope this matter can now be escalated to someone who has the authority and technical access necessary to investigate and resolve it ASAP.
Kind regards,
