I am experiencing catastrophic data loss affecting years of documents after a routine iPhone-to-iPhone iCloud synchronization. Standard Apple Support has been unable to resolve this issue, and I urgently need engineering-level assistance.
INCIDENT SUMMARY:
Date: August 9, 2025
Action: Synced iCloud from iPhone 16 to iPhone 12 mini
Result: ALL files in iCloud Drive on Mac disappeared
Data lost: Multiple years of documents including critical PDF files
Support Case #: 102658156364
TECHNICAL DETAILS:
Mac: MacBook Pro running macOS Sonoma 14.6.1
Source: iPhone 16
Destination: iPhone 12 mini
iCloud account: info@birth2death. com
WHAT HAPPENED:
Had fully populated iCloud Drive on Mac and iPhone 16
Signed into iCloud on iPhone 12 mini to sync data
After sync completion, Mac's iCloud Drive became completely empty
Desktop and Documents folders show in structure but contain no files
iCloud.com shows empty folders
"Recently Deleted" in iCloud.com is also empty
ATTEMPTED RECOVERY:
Checked ~/Library/Mobile Documents/ - only folder structure remains
Verified with 'brctl dump' - shows folders but no documents
Checked all trash locations - empty
No Time Machine backup available
Apple Support unable to recover server-side backups
1
0
173