I'm having the exact same issue. I took out my IDs and then the developer app crashed each time I got to this point. I called apple support and they said there is nothing that can be done because they cannot verify my identity. So let me verify, I'm ready to verify. I called in multiple times and they told me the same thing each time.

I have the same problem. What is going on here? Why are they saying there is nothing that can be done? I have apps I have developed that I would like to place in the store but this blocks everything.