Hi support,
Since June 26th 2025 we are experiencing an issue with the ApplePay SSL server certificate installed on our servers in Production environment.
We are facing an exception error during the initializing of a payment session while calling the url:
https://apple-pay-gateway.apple.com/paymentservices/startSession
The exception is Untrusted Server Certificate Chain:
javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1915)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:306)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:300)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1577)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:213)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1010)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:946)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1034)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1370)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1354)
It seems that the issue occurs randomly: we are experiencing this exception on most of our payment transactions, but there are some cases of users that have correctly paid on our site using this method and in those cases this error did not appear.
We installed the new certificate on our servers on July 3rd 2025 and renewed on Aug 7th 2025.
The new certificate validity is:
Not Before: Aug 6 18:43:52 2025 GMT
Not After : Nov 4 18:08:57 2025 GMT
I must specify that this issue is blocking the correct placement of AppleyPay orders of our customers.
Can you please help us find the problem and a possible solution?
Topic:
App & System Services
SubTopic:
Apple Pay