I am having such a hard time also. It's like no one is minding the store. So frustrating. I sent an email 4 days ago-no response. Just got Apple support after a lengthy wait "I just spoke to my senior advisor and there is no department to transfer you to. You have to go to the Apple developer site and contact support there". Crazy. God bless Mr. Cook to get out of the mess they got going on there. Maybe Google took over and they're running around like ckekens without a head but still getting a paycheck. I read Apple is letting Google take the reins on their AI. They already paid to completely infiltrate our beloved iOs platform which we pay so much for. Aughhhh!!!!!