I've found this type of thing to be the norm with filing Feedbacks as well. IF (and that's a freaking huge if), you get any kind of response at all, it quickly becomes clear that whoever is looking at the issue never bothered to try the sample project and half the time seems like they are responding to a completely different problem. And that's if you don't end up with the generic response that tells you to re-verify if the bug still exists and attach a SysDiagnose. That last one manages to combine being impersonal, dismissive, and lazy all rolled up into one. It's kind of impressive in a weird way. Infuriating and unhelpful, but impressive nonetheless.
In this past major OS release cycle, after weeks of hearing nothing on several reported bugs that are critical to our product, we opened a developer technical support instance in hopes of raising the visibility or at least coming up with a decent workaround. Literally a month went by with no response. In years prior, we'd hear back in a day or two on DTS requests. When I tried to follow up, they just said they were busy. Long story short, the bugs still exist (we've still heard nothing on the Feedbacks – no surprise) and we had to spend a considerable amount of time and effort on workarounds.
Frustratingly enough, this is happening again with Catalyst in the betas of macOS 14.4. Apple can say they care about bugs all they want. Their actions and the entire Feedback systems says otherwise.
Topic:
Developer Tools & Services
SubTopic:
General
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