Post

Replies

Boosts

Views

Activity

Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
Hi, Just following up on this thread. I am still trying to understand how this situation fits the interrupted purchase flow. RevenueCat was able to observe an Apple receipt associated with transaction ID 705593352482713602, even though the receipt contained no subscription record. If no transaction took place at all, could you clarify how a transaction ID and receipt were generated by Apple’s systems? Does this indicate that the purchase progressed beyond the normal interrupted purchase state and was later cancelled internally by the App Store? Thank you for any additional insight.
Topic: App & System Services SubTopic: StoreKit Tags:
2d
Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
I understand that an interrupted purchase should not create a transaction until the user completes the flow. However, in this case the user did complete the bank authentication step and returned to the app. What is confusing us is that RevenueCat was able to observe an Apple receipt associated with transaction ID 705593352482713602, but the receipt contained no subscription record and no subscription was ever created. Can you clarify whether Apple generated this transaction ID and receipt as part of a normal interrupted purchase flow, or whether this indicates that the purchase progressed further and was later cancelled by Apple's systems? We are trying to understand why a transaction ID exists while no subscription record was ever created. Thank you.
Topic: App & System Services SubTopic: StoreKit Tags:
5d
Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
Hi, We are using StoreKit 2 through RevenueCat (react-native-purchases 9.15.2). The user was not charged. However, we now have additional information from RevenueCat's engineering team. RevenueCat investigated the transaction and confirmed: the initial purchase never reached RevenueCat, Apple returned a receipt, the receipt did not contain any subscription record, the subscription never appeared under Settings > Apple ID > Subscriptions, therefore no entitlement could be granted. RevenueCat's conclusion is that Apple appears to be cancelling the subscription before it is created. Apple Transaction ID: 705593352482713602 Could you help determine why this transaction is cancelled after successful bank authentication and why no subscription record is created? Thank you.
Topic: App & System Services SubTopic: StoreKit Tags:
5d
Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
Hi, Just following up on this thread. I am still trying to understand how this situation fits the interrupted purchase flow. RevenueCat was able to observe an Apple receipt associated with transaction ID 705593352482713602, even though the receipt contained no subscription record. If no transaction took place at all, could you clarify how a transaction ID and receipt were generated by Apple’s systems? Does this indicate that the purchase progressed beyond the normal interrupted purchase state and was later cancelled internally by the App Store? Thank you for any additional insight.
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
2d
Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
I understand that an interrupted purchase should not create a transaction until the user completes the flow. However, in this case the user did complete the bank authentication step and returned to the app. What is confusing us is that RevenueCat was able to observe an Apple receipt associated with transaction ID 705593352482713602, but the receipt contained no subscription record and no subscription was ever created. Can you clarify whether Apple generated this transaction ID and receipt as part of a normal interrupted purchase flow, or whether this indicates that the purchase progressed further and was later cancelled by Apple's systems? We are trying to understand why a transaction ID exists while no subscription record was ever created. Thank you.
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
5d
Reply to StoreKit purchase cancelled after app backgrounding during bank authentication (3D Secure)
Hi, We are using StoreKit 2 through RevenueCat (react-native-purchases 9.15.2). The user was not charged. However, we now have additional information from RevenueCat's engineering team. RevenueCat investigated the transaction and confirmed: the initial purchase never reached RevenueCat, Apple returned a receipt, the receipt did not contain any subscription record, the subscription never appeared under Settings > Apple ID > Subscriptions, therefore no entitlement could be granted. RevenueCat's conclusion is that Apple appears to be cancelling the subscription before it is created. Apple Transaction ID: 705593352482713602 Could you help determine why this transaction is cancelled after successful bank authentication and why no subscription record is created? Thank you.
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
5d