Post

Replies

Boosts

Views

Activity

StoreKit 2: products load with correct prices but purchase fails immediately with "Item Unavailable" (app not yet approved)
Our app sells two auto-renewable subscriptions. Product loading succeeds and returns both products with correct localized prices, but every purchase attempt fails roughly one second later with "Item Unavailable". No purchase sheet is ever presented to the user. The app has not yet passed its first App Review. It was rejected under Guideline 2.1(b) because the reviewer encountered this same error on their device. MY QUESTION Under what conditions does StoreKit reject a purchase with "Item Unavailable" for a product that has just been returned successfully, with a valid localized price, by a product request? Is an auto-renewable subscription transactable in the sandbox environment for an app that has never had a binary approved by App Review? Question 2 is the one I most need answered. App Review's rejection states that In-App Purchase products "do not need prior approval to function in review", but neither we nor the reviewer can transact them. DIAGNOSTIC LOG Captured on-device during a failing session: 01:08:56 fetchProducts [com.aurascanner.app.pro.weekly, com.aurascanner.app.pro.annual] 01:08:56 fetchProducts -> 2 product(s): com.aurascanner.app.pro.annual=$39.99; com.aurascanner.app.pro.weekly=$6.99 01:08:56 requestPurchase sku=com.aurascanner.app.pro.weekly 01:08:57 purchaseError: code=purchase-error msg=Item Unavailable 01:08:57 error code=purchase-error, storefront=USA 01:09:05 fetchProducts -> 2 product(s), same prices returned again 01:09:05 requestPurchase sku=com.aurascanner.app.pro.annual 01:09:06 requestPurchase threw: Item Unavailable 01:09:06 error code=purchase-error, storefront=USA An introductory-offer eligibility check earlier in the session also succeeded, using the subscription group ID read from the loaded product. So product metadata, including the subscription group, resolves correctly. CONDITIONS Fails identically for both products, on every attempt. Reproduces in TestFlight on our own devices and Apple IDs. Also failed during App Review on iPad Air 11-inch (M3), iPadOS 26.5.2. Storefront reports as USA in every case. Real devices only. Not reproduced on Simulator. ALREADY VERIFIED Paid Applications Agreement: Active, banking and tax information complete. In-App Purchase capability: enabled on the App ID at Certificates, Identifiers & Profiles. Bundle identifier com.aurascanner.app matches the App Store Connect record. Both subscriptions: complete metadata, review screenshots uploaded, USD pricing set, United States availability. Both subscriptions and the subscription group are attached to the current submission, status "Ready for Review". Subscription group has a localized display name. Build distributed via TestFlight, which routes purchases to sandbox automatically. IMPLEMENTATION The app is React Native and uses a wrapper library over StoreKit 2, but the error text originates from StoreKit rather than the wrapper, and the call order follows the documented pattern: Initialize the StoreKit connection. Load products. This succeeds and returns both products. Register transaction update and error listeners. Request the purchase. This is where it fails. Purchases are verified server-side using Apple's App Store Server Library, and the transaction is finished only after verification succeeds. I am not asking anyone to debug the wrapper. My question is about StoreKit and App Store behaviour: what causes the store to quote a product and then decline to sell it? Any pointers appreciated. I can supply screenshots or the full log.
1
1
91
4h
StoreKit 2: products load with correct prices but purchase fails immediately with "Item Unavailable" (app not yet approved)
Our app sells two auto-renewable subscriptions. Product loading succeeds and returns both products with correct localized prices, but every purchase attempt fails roughly one second later with "Item Unavailable". No purchase sheet is ever presented to the user. The app has not yet passed its first App Review. It was rejected under Guideline 2.1(b) because the reviewer encountered this same error on their device. MY QUESTION Under what conditions does StoreKit reject a purchase with "Item Unavailable" for a product that has just been returned successfully, with a valid localized price, by a product request? Is an auto-renewable subscription transactable in the sandbox environment for an app that has never had a binary approved by App Review? Question 2 is the one I most need answered. App Review's rejection states that In-App Purchase products "do not need prior approval to function in review", but neither we nor the reviewer can transact them. DIAGNOSTIC LOG Captured on-device during a failing session: 01:08:56 fetchProducts [com.aurascanner.app.pro.weekly, com.aurascanner.app.pro.annual] 01:08:56 fetchProducts -> 2 product(s): com.aurascanner.app.pro.annual=$39.99; com.aurascanner.app.pro.weekly=$6.99 01:08:56 requestPurchase sku=com.aurascanner.app.pro.weekly 01:08:57 purchaseError: code=purchase-error msg=Item Unavailable 01:08:57 error code=purchase-error, storefront=USA 01:09:05 fetchProducts -> 2 product(s), same prices returned again 01:09:05 requestPurchase sku=com.aurascanner.app.pro.annual 01:09:06 requestPurchase threw: Item Unavailable 01:09:06 error code=purchase-error, storefront=USA An introductory-offer eligibility check earlier in the session also succeeded, using the subscription group ID read from the loaded product. So product metadata, including the subscription group, resolves correctly. CONDITIONS Fails identically for both products, on every attempt. Reproduces in TestFlight on our own devices and Apple IDs. Also failed during App Review on iPad Air 11-inch (M3), iPadOS 26.5.2. Storefront reports as USA in every case. Real devices only. Not reproduced on Simulator. ALREADY VERIFIED Paid Applications Agreement: Active, banking and tax information complete. In-App Purchase capability: enabled on the App ID at Certificates, Identifiers & Profiles. Bundle identifier com.aurascanner.app matches the App Store Connect record. Both subscriptions: complete metadata, review screenshots uploaded, USD pricing set, United States availability. Both subscriptions and the subscription group are attached to the current submission, status "Ready for Review". Subscription group has a localized display name. Build distributed via TestFlight, which routes purchases to sandbox automatically. IMPLEMENTATION The app is React Native and uses a wrapper library over StoreKit 2, but the error text originates from StoreKit rather than the wrapper, and the call order follows the documented pattern: Initialize the StoreKit connection. Load products. This succeeds and returns both products. Register transaction update and error listeners. Request the purchase. This is where it fails. Purchases are verified server-side using Apple's App Store Server Library, and the transaction is finished only after verification succeeds. I am not asking anyone to debug the wrapper. My question is about StoreKit and App Store behaviour: what causes the store to quote a product and then decline to sell it? Any pointers appreciated. I can supply screenshots or the full log.
Replies
1
Boosts
1
Views
91
Activity
4h